FAQS

FAQS

Frequently Asked Questions

Your account was locked because you tried to log in with a wrong password for more than 5 times. You will have to wait for 5 minutes to log in again or click on forgot password to reset your password.

To reset your password:

  • Kindly go to the login page.
  • Click on ‘Forgot Password’.
  • Enter the phone number you registered with
  • If it exists in our database, an activation code will be sent to your phone number and email in our database and you will be redirected to a page to enter the code you received and reset your password

Your password should be case sensitive. This means that your password should be typed in lowercase, i.e small letters. Use a password you can easily remember.

NO. You cannot add more than one organisation.

To edit your organisation details,

  • Go to your dashboard or click on ‘Manage Profile
  • Scroll down to where your organisation detail is displayed.
  • Click on the ‘Edit Organisation’ button.
  • Edit the details you want to change.
  • Click on the ‘Add Organisation’ button at the bottom of the page to save again

NO. You cannot enter your BVN and/or account details twice on the system. If you do so, you will not be able to submit your application.

NO. You cannot register with two different organisations. Only one organisation is allowed.

You cannot edit your account details after you have submitted it. Please check the account number and BVN before submitting it.

Proof of Salary can be your bank statement, payment advice or pay slips. You are expected to upload your organisation’s proof of last three (3) salaries paid to your employees. This document should be a jpeg image or pdf document

Right click on the file document on your computer and click on properties. The file size will be displayed.

Kindly clear the cache of your browser and refresh the page again. Make sure your browser is up to date.

Kindly check your internet connection. You can try again with a stronger network connection or another network provider

It means you have already submitted your employee details in the database.

It means your BVN and/or account details are duplicates or not complete. Please check the details again.

The document should be a jpeg image or pdf document.

Peter Oluoti

Rotimi Peters (Oluoti) is a Content Creator and also an E-commerce developer & Strategists with Full Stack Development skills, he is also a social entrepreneur with various initiatives that provides solutions to various social challenges using technology as a tool, he founded Digital-Cr8, CIT, Velorapid and Fruit Affairs Africa: IG: @rotimi.peters Twitter: @rotimipeters1 08162870959

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